Refund policy

ClickVelle sells digital video invitations. Nothing is shipped: after purchase you receive an email with a link and an access code to personalise and download your invitation.

Before you buy: every design can be previewed free with your own names and details (with a watermark), so please check spelling, layout and music in the preview first.

Refunds: because the invitation is a digital file that can be downloaded immediately, purchases are non-refundable once the access code has been used to unlock a design.

We will gladly help or issue a refund if:

- you did not receive your access code email within 24 hours,

- the download does not work on a supported browser (current Chrome, Edge or Safari) and we cannot fix it for you, or

- you were charged twice by mistake.

You can edit and download your invitation again at any time using the same link and code.

To request help or a refund, email clickvelle@gmail.com within 14 days of purchase with your order number.